✨ The Glow Shop

RENTAL BOUTIQUE FAQs

🛍️ HOW DO I BOOK A RENTAL?

Browse our collection, select your look, choose your dates, and checkout online ✨

Once payment has been completed, your booking is confirmed and secured.

Bookings can be made:
• From 48 hours in advance (before 1pm)
• Up to 3 months ahead

💳 CAN I RESERVE AN ITEM WITHOUT PAYING?

No — all bookings operate on a first come, first served basis.

Your rental is only secured once full payment has been made.

⏳ HOW LONG IS THE RENTAL PERIOD?

Our standard rental period is 3–4 days ✨

We recommend selecting delivery 1–2 days before your event for a stress-free experience.

Need it longer? Contact us — we’ll do our best to accommodate.

🚚 DO YOU OFFER DELIVERY?

Yes ✨

We offer nationwide door-to-door delivery across South Africa.

Your order will arrive before your selected event date, and return collection can be pre-arranged for you.

Please note:
• Orders placed after 1pm are dispatched the next business day
• We do not dispatch or deliver on weekends or public holidays
• Express delivery is subject to courier availability and area coverage

📦 HOW DO I RETURN MY RENTAL?

Returning is simple ✨

Please:
• Repack the item in its original packaging
• Include the garment bag & hanger
• Attach the return waybill (if provided)
• Ensure your parcel is ready on the agreed return date

Please ensure:
• You are contactable on the final rental day
• The parcel is ready for collection at all times

Returns may be arranged via:
• Our courier partner
• Your preferred courier service

👗 CAN I TRY ON BEFORE RENTING?

Yes — we offer private try-on appointments at our Glow Studio in Johannesburg ✨

• Appointment only
• Try multiple styles
• Receive personalised styling guidance

Your moment to find the one 💫

✨ HOW DOES PICK-UP & TRY-ON WORK?

Select Pick-Up & Try-On at checkout ✨

We’ll have your chosen piece ready for you upon arrival.

If it’s not the perfect fit, you may:
• Exchange the item
• Receive store credit
• Request a refund

Please allow up to 10 working days for refunds to reflect.

📏 WHAT IF THE DRESS DOESN’T FIT?

We’re here to help you get it right ✨

We recommend:
• Checking sizing details on each product page
• Messaging us for sizing guidance
• Booking a try-on appointment if unsure

Our goal is to help you feel confident, comfortable, and glowing in your chosen look.

🧼 ARE THE GARMENTS CLEANED?

Absolutely ✨

Every piece is professionally cleaned, steamed, quality-checked, and prepared before arriving with you.

💫 WHAT HAPPENS IF THE ITEM IS DAMAGED?

Your rental includes minor wear coverage ✨

This includes:
• Small snags
• Loose buttons
• Minor wear consistent with normal use

Additional charges may apply for:
• Significant damage
• Permanent staining
• Specialised cleaning
• Irreparable damage

⚠️ WHAT IF THE ITEM IS LOST OR STOLEN?

All rental pieces remain the property of Glow Rental Boutique while in your care.

Lost, stolen, or non-returned items may be charged up to the full retail value.

🚗 CAN I USE UBER OR MY OWN COURIER FOR RETURNS?

Yes ✨

You may arrange your own courier or Uber package return.

Please note:
• The item remains your responsibility until safely returned
• We recommend using a reliable delivery service

⏰ WHAT HAPPENS IF I RETURN LATE?

Late returns may incur additional daily late fees.

Late returns may also impact future client bookings, so we kindly ask that all items are returned on time ✨

💔 WHAT IF I CANCEL OR DON’T WEAR THE DRESS?

All rentals are non-refundable.

Once booked, your item is reserved exclusively for you ✨

This means we cannot offer refunds for:
• Cancellations
• Change of plans
• Unused rentals

✨ The world is your runway — come play dress up 💫

✨ GLOW JEWELLERY
JEWELLERY FAQs

💍 WHAT IF MY JEWELLERY ARRIVES DAMAGED?

We carefully inspect and package every piece before it leaves us ✨

If your item arrives:
• Broken
• Damaged
• Faulty

Please contact us within 24 hours of delivery and include clear photos.

We’ll arrange a replacement or resolution as quickly as possible.

📏 WHAT IF THE JEWELLERY DOESN’T FIT?

We recommend checking sizing details before purchasing ✨

Unfortunately, we do not offer refunds for incorrect sizing.

However, we may assist with an exchange subject to availability.

Feel free to message us before purchasing — we’re always happy to help guide you 💫

🎁 WHAT IF I’M BUYING JEWELLERY AS A GIFT?

Our pieces make the perfect gift ✨

If purchasing in advance, we recommend checking your item as soon as it arrives to ensure everything is correct and in perfect condition.

💧 IS THE JEWELLERY WATERPROOF?

To maintain the longevity and finish of your jewellery, we recommend avoiding water exposure where possible ✨

This includes:
• Showering
• Swimming
• Exercising
• Exposure to perfumes and lotions

✨ WHAT IF MY JEWELLERY CHANGES COLOUR?

Some pieces, especially fashion jewellery, may naturally change over time depending on:
• Skin type
• Exposure to moisture and chemicals
• Storage and care

Please refer to your Glow Jewellery Care Card included with your order for full care instructions ✨

💫 HOW DO I CARE FOR MY JEWELLERY?

To maintain your glow:
• Avoid water, perfume, and chemicals
• Remove before showering, swimming, or exercising
• Store in a cool, dry place
• Keep your pieces in your Glow pouch or box when not in use

🔁 CAN I RETURN OR EXCHANGE JEWELLERY?

For hygiene reasons, all jewellery purchases are final sale ✨

Returns or exchanges are only accepted if:
• The item arrives faulty or damaged
• Reported within 24 hours of delivery

✨ THE GLOW BRA
PRODUCT FAQs

💫 WHAT IS THE GLOW BRA?

The Glow Bra is your beauty sleep essential ✨

Designed for side sleepers, it helps:
• Support the chest area
• Reduce chest creasing on the décolletage
• Elevate your nightly beauty ritual

Because your glow doesn’t sleep.

🛌 WHO IS IT FOR?

The Glow Bra is perfect for:
• Side sleepers
• Women focused on skin longevity
• Anyone wanting to minimise chest wrinkles and creasing
• Beauty and self-care lovers

🌙 HOW DO I USE THE GLOW BRA?

Simply wear The Glow Bra while you sleep ✨

• Position it comfortably between the chest area
• Adjust straps for a secure yet gentle fit
• Use nightly as part of your beauty sleep routine

Consistency is key for the best results 💫

📏 HOW DO I CHOOSE MY SIZE?

The Glow Bra is designed to be soft, supportive, and adjustable ✨

If you’re unsure, feel free to reach out before purchasing — we’ll happily help guide you to your perfect fit.

💖 IS IT COMFORTABLE TO SLEEP IN?

Yes — comfort is everything ✨

The Glow Bra is designed to feel:
• Soft
• Supportive
• Non-restrictive

You should feel supported, never restricted.

💤 CAN I WEAR IT EVERY NIGHT?

Absolutely ✨

The Glow Bra is designed for nightly use as part of your long-term beauty sleep ritual.

⚠️ WHAT IF MY GLOW BRA ARRIVES DAMAGED?

We carefully inspect every piece before shipping ✨

If your item arrives damaged:
• Contact us within 24 hours
• Include clear photos

We’ll arrange a replacement or resolution as quickly as possible.

🔁 CAN I RETURN OR EXCHANGE THE GLOW BRA?

For hygiene reasons, The Glow Bra is non-returnable once used ✨

Returns or exchanges are only accepted if:
• The item arrives faulty or damaged
• Reported within 24 hours of delivery

✨ WILL IT COMPLETELY PREVENT WRINKLES?

The Glow Bra is designed to help reduce and minimise chest creasing ✨

Results may vary depending on:
• Skin type
• Sleeping position
• Consistency of use

Think of it as part of your long-term glow and skin care ritual.

🧼 HOW DO I CARE FOR MY GLOW BRA?

To maintain your Glow Bra:
• Hand wash in cool or lukewarm water
• Use mild detergent
• Gently press out the water- do not twist or wring
• Air dry on a flat surfce

Avoid harsh chemicals and machine / sun drying.